October 2, 2020 | by admin
With space being limited in studio right now, we’re trying our best to get you off that waitlist and into class! To help with this, we’ve made some adjustments to our policies.
If you can’t make it to class, we kindly ask you cancel your spot at least 4 hours in advance for evening classes, and 10 hours in advance for morning classes. When we have the heads up that you can’t make it, we can move other Locals along on the waitlist!
If you are unable to attend a registered class, make sure you cancel on the MindBody app even if it is outside the cancellation window. If you are absent for a class without late cancelling you will now be charged $12 for a “no show” fee. The late cancel fee will remain $10. If we know you aren’t coming, we can give your spot to someone who may be on standby. This helps make a better experience for all, enabling as much movement on the waitlists as possible!
Please note that the latest you can be added from the waitlist into a class is 2 hours in advance of the class start time. Please pay attention to the classes you are registered for, and make an effort to register only for those you plan to attend. Feel free to always check registration closer to the class start time, or give us a call to see if space may have opened!
Thank you for understanding as we navigate our mandated guidelines, and try to create the best experience for all!