Classes may be cancelled without penalty 4 hours before evening classes (12PM and on) and 10 hours before morning classes (prior to noon). Classes cancelled outside of this window are considered a “late cancel”. Late cancels with an unlimited membership results in a $10 late fee. Late cancels with a class pass results in a lost credit for that class. Loyalty Members get one free late cancel per month. *Cancellations must be done over Mindbody and cannot be done via phone or email.
If you are unable to attend a registered class, make sure you cancel on the Mindbody app even if it is outside the cancellation window. If you are absent for a class without late cancelling you will be charged $12 for a “no show” fee. If we know you aren’t coming, we can give your spot to someone who may be on standby. This helps make a better experience for all, enabling as much movement on the waitlists as possible.
If you are on the waitlist for a class, you will receive an email/text notification if a spot becomes available in the class. You may be added up to 2 hours before the class starts. If you are on the fence about attending based on your spot on the waitlist, it is your responsibility to remove yourself if need be.
Reserving a spot in a class always requires pre-payment. We cannot hold a spot for someone without first receiving payment.
Grip socks are mandatory and are available for purchase in studio.
For safety purposes, late entries are not permitted. During select classes, our studio doors are locked, so please make sure you arrive with enough time prior to class to get set up.
The Local Loyalty Membership is a minumum commitment of 3 months. Monthly payments automatically come off your credit card each month. Cancellation may be done after this initial 3 month period and requires 30 days' written notice. If you cancel fewer than 30 days prior to your next payment date, your last payment will be pro-rated.
Merchandise can be returned for a full refund 14 days from purchase date. Studio credit is given past 14 days.
Locals must be 16 years or older to attend classes. Anyone under 18 must have a parent/guardian sign the waiver for them.
Registration closes the night before due to staffing purposes. Children must be at least 2 months old. Both you and your Little Local must be off a waitlist with a reserved spot in each class in order to attend. *Little Locals Childminding is available for our Regina location only.
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